More predictable expenses
A fixed-rate model helped leadership forecast monthly IT costs.
Oral & maxillofacial surgery · Client story
Three offices. A clearer way to manage IT.
Western Lake Erie needed support that could keep pace with its oral surgery practice across Ohio and Michigan.
Based on the client story published .
- Practice locations
- 3
- Two-state footprint
- OH + MI
- Practice software
- WinOMS
01 · The challenge
What brought the practice to a turning point.
A small IT provider struggled with communication, on-site coordination, and WinOMS support. Practice leadership spent time working through Carestream issues while unpredictable invoices made budgeting difficult.
02 · The TST approach
A different support relationship.
A referral at SOMSA led to an initial project with TST, followed by onboarding into a broader support relationship. TST provided a technology roadmap and engineering resources for work across the offices.
Explore the managed IT approach03 · What changed
What the client reported.
Support across locations
A larger engineering team could address multiple issues at different offices.
Relevant software experience
Wendy highlighted help navigating Carestream issues and experience from other practices.
“…helping us navigate through our Carestream issues, sharing best practices from other medical practice clientele, and experiencing similar challenges.”
A question for your practice
What does this mean for your next IT decision?
When you compare IT providers, ask who coordinates application issues and how support is organized across locations.
Your practice. Our specialty.
Let’s talk about the change your practice needs.
Bring your current setup, the issues your team faces, and the plans ahead.