Greetings, routing, and queues
Use virtual receptionist and call-handling options to organize incoming calls.
TST Voice · Managed cloud phones
TST Voice.
Phones for healthcare.
From a new patient inquiry to a call between offices, your phone system is part of the practice experience. Give those conversations a clearer path with TST Voice.
Specialty healthcare IT since 2007 Organizations across 43 states
At a glance
What is TST Voice?
TST Voice is The Solutions Team’s managed cloud phone service, using Voice over Internet Protocol (VoIP). It offers call routing, queues, desktop and mobile access, and reporting. A healthcare phone plan should connect those capabilities to the way patients reach the practice, staff handle calls, and locations work together.
- Phone platform
- Managed cloud-based VoIP.
- Practice priorities
- Call handling, staff access, and connected locations.
- Getting started
- Review your numbers, call flow, users, and internet connection.
TST Voice
Connect the first hello to the right next step.
TST Voice brings phone management into your IT conversation. Build the configuration around the people answering and the callers trying to reach them.
Desktop and mobile access
Give staff a way to access business calling across supported desktop and mobile applications.
Call reporting
Review call volume, wait times, and user performance to understand how the phone workflow is working.
Setup, training, and management
TST’s telecommunications team supports configuration, staff training, and ongoing management.
Follow the caller’s experience
Design the path before the phone rings.
A useful phone system starts with clear decisions about the calls your practice receives.
During office hours
Which calls belong with scheduling, referrals, billing, or another team?
When staff are busy
Where should a waiting caller go, and what information should they hear?
Across offices and after hours
Who receives the call when a location is closed or another office can help?
What an accountable IT relationship feels like
“Finding the right IT partner is about building confidence and trust - and The Solutions Team has done that.”
Dave HinkleCEOSound Health Services
A practical starting point
Give the changeover a clear plan.
Review the current setup
Bring your phone numbers, users, locations, equipment, and provider details.
Design the call experience
Agree on routing, selected features, and the staff workflow.
Prepare the transition
Coordinate timing, training, and checks before retiring the old setup.
Start with your practice.
You do not need a finished specification. Bring the questions your team needs answered.
Before you choose a partner
Choose phones around the calls you handle.
Start with caller experience, then work through the platform and transition details.
How should calls move through the practice?
Map your greeting, departments, transfers, queues, and after-hours instructions. Include the places callers get stuck today. Decide who owns changes to the call flow and how staff will learn the new system.
What belongs in the quote?
Compare user and location counts, numbers, handsets, selected features, setup, and support. Ask about number transfer work, any contract commitments, and services that need a separate arrangement. A useful quote makes the ongoing cost and transition work clear.
What happens if the office loses connectivity?
Discuss internet dependencies, local power, alternate routing, and staff access before rollout. Make the distinction between the hosted phone platform and the connection at each practice location. Agree on the fallback plan that fits your organization.
Good questions. Clear answers.
TST Voice and healthcare VoIP questions
Have a question about your practice?
Ask the TST teamTST Voice supports adding users and locations. Discuss how offices should share call handling, when calls should stay local, and which staff need access across the organization.
Ask TST to check number transfer eligibility and requirements before planning a move. Keep the current service in place until the transfer and new setup have been coordinated and verified.
TST Voice offers desktop and mobile application access. Discuss supported devices, account access, and which calling functions your staff need when working away from the practice.
A phone product alone does not establish compliance. Review your selected features, handling of patient information, access, retention, and applicable business associate arrangements. Pay particular attention to recording, transcription, and messages before enabling them.
Bring the name and version of your software and the workflow you want to connect. Integration depends on the specific systems and available interfaces; confirm compatibility and scope before choosing a configuration.
TST describes a monthly pricing approach. Your quote should identify users, locations, selected features, equipment arrangements, setup, and ongoing support. Review the scope and commitments alongside the monthly amount.
Your practice. Our specialty.
Make it easier to reach your practice.
Tell us what your callers and staff are working around. Let’s build the phone conversation from there.